Gmail was down hard yesterday for around 2 whole hours. It was a compound problem where some boxes were down for maintenance, and then some problems happened. I guess it was a case of Murphy's law. Luckily I have no mission critical mail that comes to my Gmail accounts. Some other businesses were not that lucky.I did not pay much attention to what Google had to say about the outage. In my mind, I figured Google would work the issue as fast as humanly possible. Others were happy with how Google handled the situation. They are a big company. They have the damage control team firing on all cylinders. Good work Google PR people. You might be doing some evil, but the people don't hate you yet.
